Privacy Policy | Jose Robles Jr Law Firm

Jose Robles Jr Law Firm, PLLC, doing business as Robles Jr Law ("we," "our," or "us"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://roblesjrlaw.com (the "Website"), contact our office, retain us as your attorneys, or receive text (SMS) messages from us.

By using the Website or providing your information to us, you agree to the practices described in this Privacy Policy and our Terms and Conditions.

1. Information We Collect

We collect the following categories of information:

► Personal identifiers: name, mailing address, email address, telephone number, and date of birth.
► Case-related information: facts and documents you voluntarily provide about your legal matter, including medical records, insurance information, and accident details.
► Communications: the content of emails, text messages, voicemails, intake forms, and other correspondence you send to us.
► Website usage data: IP address, browser type, device identifiers, pages viewed, referring URL, and similar analytics data collected through cookies and similar technologies.
► Mobile opt-in information: the mobile telephone number you provide to us and your record of consent to receive SMS messages.

2. How We Collect Information

► Directly from you when you call our office, complete an intake at one of our offices, submit a contact or case review form, send us an email, or text us.
► Automatically through cookies, web beacons, server logs, and analytics tools when you use the Website.
► From third parties such as treating providers, insurance carriers, courts, witnesses, and prior counsel, but only as reasonably necessary to evaluate or pursue your matter.

3. How We Use Your Information

We use the information we collect to:

► Evaluate potential representation and provide legal services.
► Communicate with you about your case, consultation, appointments, and account.
► Send transactional and informational SMS messages if you have opted in (see Section 5).
► Operate, secure, and improve the Website.
► Comply with legal, regulatory, and ethical obligations.
► Detect and prevent fraud, abuse, or unauthorized activity.

4. How We Share Information

We do not sell or rent your personal information. We share information only as described below:

► Service providers: vendors that help us operate our practice, including our case management system, telephony provider (RingCentral), email host, document storage, billing, and SMS messaging platform. These providers are contractually limited to using your information solely to perform services for us.
► Co-counsel and experts: attorneys, investigators, and expert witnesses engaged to assist on your matter, with your consent or as permitted by the Texas Disciplinary Rules of Professional Conduct.
► Legal and safety reasons: when required by law, court order, subpoena, or to protect the rights, property, or safety of our firm, our clients, or others.
► Business transfers: in connection with a merger, acquisition, or sale of firm assets, subject to our continuing duty of confidentiality to clients.

4.1 SMS Opt-In Information — No Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as our SMS messaging platform and customer support providers, is permitted. All other categories of personal information described in this Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS / Text Message Program

Robles Jr Law operates an SMS program for clients and prospective clients who have provided express consent to be contacted by text message.

5.1 How You Opt In

We obtain your express written consent to receive SMS messages in one or more of the following ways:

► Verbally during a telephone call with our office, where consent is recorded in our case management system.
► In person at one of our offices by signing a written intake or client engagement form that includes SMS consent language.

You are not required to consent to receive SMS messages as a condition of retaining our firm or receiving any goods or services.

5.2 Types of Messages You May Receive

► Appointment reminders and confirmations.
► Case status updates and document requests.
► Client care and customer service messages.
► Administrative notifications related to your matter.

We do not send marketing or promotional text messages.

5.3 Message Frequency

Message frequency varies based on the activity in your matter.

5.4 Message and Data Rates

Message and data rates may apply. Check your wireless plan with your mobile carrier for details. Robles Jr Law is not responsible for charges imposed by your carrier.

5.5 How to Opt Out (STOP)

You can cancel SMS messages from us at any time by replying STOP to any message. After you reply STOP, we will send you one final message confirming that you have been unsubscribed. You will not receive further SMS messages from us unless you opt in again.

5.6 How to Get Help (HELP)

For help, reply HELP to any message or contact us at (214) 444-3343 or contact@roblesjrlaw.com.

5.7 Carrier Disclaimer

Carriers, including but not limited to AT&T, T-Mobile, Verizon, and their affiliates, are not liable for delayed or undelivered messages.

5.8 Privacy of SMS Data

No mobile information (including phone numbers, opt-in status, or consent records) will be shared with third parties or affiliates for marketing or promotional purposes. This information is used solely to deliver the messages you have requested.

6. Cookies and Analytics

The Website uses cookies and similar technologies to operate the site, remember your preferences, and analyze traffic. You can disable cookies through your browser settings; some Website features may not function properly if you do.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to provide legal services, comply with our professional and legal obligations, resolve disputes, and enforce our agreements. Client files are retained in accordance with the Texas Disciplinary Rules of Professional Conduct and our internal file-retention policy.

9. Your Rights and Choices

Subject to applicable law, you may:

► Request access to the personal information we hold about you.
► Request correction of inaccurate or incomplete information.
► Request deletion of personal information, subject to our legal and ethical obligations to retain client files.
► Withdraw consent to receive SMS messages at any time by replying STOP.
► Opt out of email communications by following the unsubscribe instructions in those messages.

To exercise these rights, contact us at contact@roblesjrlaw.com or (214) 444-3343.

10. Children's Privacy

The Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

11. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" and "Last Updated" dates above will reflect the most recent revision. Your continued use of the Website or our services after changes are posted constitutes your acceptance of the revised Policy.

13. Contact Us

If you have questions about this Privacy Policy or our information practices, please contact:

Robles Jr Law

Jose Robles Jr Law Firm, PLLC

Fort Worth Main Office: 405 S. Jim Wright Fwy, Suite 160, Fort Worth, TX 76108

Phone: (214) 444-3343

Email: contact@roblesjrlaw.com

Website: https://roblesjrlaw.com